Shipping Policy

• DHL shipments can be tracked here.

Shipping and Delivery Issues:

1. Lost or Damaged Orders

   • If your order is lost or damaged during shipping, the shipping carrier will need to conduct an investigation.
   • Please contact Watchescorp to initiate a tracer within 10 business days of the item's shipment from our warehouse.
   • If the package cannot be located, the shipping carrier will process a claim, which may take up to two weeks to complete.
   • Once the carrier claims responsibility for the loss or damage, insurance reimbursement will be issued to Watchescorp, and a replacement item will be shipped.
   • If the item is no longer available, and you decline a similar replacement, Watchescorp will refund your original payment.
   • Note: We are not responsible for any taxes applied upon the shipment’s arrival in the destination country.

2. Order Discrepancies

   • If there are any discrepancies with your order (e.g., wrong item delivered), please notify Watchescorp within 5 days of receipt for corrections.
   • Product discrepancies reported after 3 days may not qualify for replacement.
   • Important: Please avoid using incorrect items, as this may void the possibility of an exchange or replacement.

3. Defective Items

   • If you receive a defective item, contact us within 3 days of receiving your shipment.
   • You may be asked to provide photographs of the defective item(s) to assist us in resolving the issue.

Packaging:

1. Damaged Packaging
   • In the unlikely event that you receive goods with damaged packaging (e.g., outer boxes, cases, instructions, or manuals), Watchescorp reserves the right to replace the original packaging.
   • Note: Watchescorp cannot guarantee that the replacement will be the manufacturer’s original packaging.